Our Services

 

Our Services

Our Main Services

Fault Finding and Repairs

If you've got a crackly line when on the phone or perhaps your internet isn't as fast as it used to be, it could be an indicator to a fault on the line or within the cabling. We can locate the source of the fault and repair it.

New Extension Sockets

Houses are growing and so is technology. The single socket for all of your connections may not be in the best location and may mean you have wires here, there and everywhere. By installing new extension sockets you can minimise wiring while supplying your entire home with telephone and broadband.

Filtered sockets

It's important to filter your phone line to avoid any interference between the telephone and the internet connection to your router. Filtered sockets can be installed to provide this barrier for you and your devices.

Accelerated sockets

The speed of your internet connection depends on where you live and cannot always be guaranteed. You can increase the speed of your connection by installing accelerated telephone sockets within your home which speeds up the transmission of data on the network.

Socket Relocation

There may come a time you want to move your telephone or the router to a different location. It can sometimes be difficult depending on the location of your telephone socket and installing additional extensions can slow your broadband down. We are able to relocate your existing socket to a new location in your home.

Rewiring

If you are considering installing new sockets or moving existing ones, or perhaps you are building an extension to your home; rewiring your telephone and internet sockets is essential to ensuring your line is clear and your connection to the internet is fast, secure and free from interference.

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Services

We cover many areas of the North East of England including Sunderland, Hartlepool, Durham, East Durham and surrounding areas; please contact us if you are unsure about your location.

We guarantee to undertake all telephone and internet faults and repairs. Our telephone engineers are fully trained and are able to repair internet and broadband sockets.

Our home services starts from where your telephone line comes into your home.

Very often we find that telephone suppliers blame other companies’ equipment rather than helping you get to the bottom of your problem and resolving it. Connect2Net are able to confirm whether or not an internet fault has been caused by your broadband supplier, due to your telephone wire extension, due to your modem/router, due to your telephone/internet socket or due to your computer.

BT Line Faults

Unfortunately we are not able to resolve a BT line fault however we are able to identify whether or not the outside line is in fact faulty. If you contact BT before knowing whether or not the problem is inside or outside your house then they will send out a BT Openreach telephone engineer who will locate the problem, if they find that the problem is from inside the house then they will charge you for that call out and will not repair your problem they will simply unplug the device or wire that is causing the problem. You will then be required to pay someone else to repair the issue and to get everything working.

If you call Connect2Net first we will distinguish the problem, whether outside or in, if it is inside we will repair the problem for you which avoids you incurring a charge from a BT Openreach engineer. If we find that your problem is related to the outside line then that is the time to contact a BT engineer who will repair the faults.

Home Network - Wired & Wirless Internet Connections

In this technological world homes are now required more than ever to serve a vast range of telephone and broadband equipment. Many people now use wireless broadband, others still use wiring and cables. We have found that a modern home frequently needs the use of both to connect all of the homes devices together and to the internet. For example having 1 or 2 computers, a laptop, a network printer, a wireless printer, an X-Box, a Playstation, iPods and an iPhone all in one house will require different equipment in-order to get online.

Connect2Net offer a professional, low cost, service that can help to get all of your devices and gadgets online and to solve your network problems. We can answer any questions you have over the telephone whenever you have one, and are available to carry out any work when you need us. Do not waste your time with call centres, call us whenever you have a problem and we can give you quick and simple advice to dealing with your issue.