Our Main Services
We cover many areas of the North East of England including Sunderland, Hartlepool, Durham, East Durham and surrounding areas; please contact us if you are unsure about your location.
We guarantee to undertake all telephone and internet faults and repairs. Our telephone engineers are fully trained and are able to repair internet and broadband sockets.
Our home services starts from where your telephone line comes into your home.
Very often we find that telephone suppliers blame other companies’ equipment rather than helping you get to the bottom of your problem and resolving it. Connect2Net are able to confirm whether or not an internet fault has been caused by your broadband supplier, due to your telephone wire extension, due to your modem/router, due to your telephone/internet socket or due to your computer.
BT Line Faults
Unfortunately we are not able to resolve a BT line fault however we are able to identify whether or not the outside line is in fact faulty. If you contact BT before knowing whether or not the problem is inside or outside your house then they will send out a BT Openreach telephone engineer who will locate the problem, if they find that the problem is from inside the house then they will charge you for that call out and will not repair your problem they will simply unplug the device or wire that is causing the problem. You will then be required to pay someone else to repair the issue and to get everything working.
If you call Connect2Net first we will distinguish the problem, whether outside or in, if it is inside we will repair the problem for you which avoids you incurring a charge from a BT Openreach engineer. If we find that your problem is related to the outside line then that is the time to contact a BT engineer who will repair the faults.
Home Network - Wired & Wirless Internet Connections
In this technological world homes are now required more than ever to serve a vast range of telephone and broadband equipment. Many people now use wireless broadband, others still use wiring and cables. We have found that a modern home frequently needs the use of both to connect all of the homes devices together and to the internet. For example having 1 or 2 computers, a laptop, a network printer, a wireless printer, an X-Box, a Playstation, iPods and an iPhone all in one house will require different equipment in-order to get online.
Connect2Net offer a professional, low cost, service that can help to get all of your devices and gadgets online and to solve your network problems. We can answer any questions you have over the telephone whenever you have one, and are available to carry out any work when you need us. Do not waste your time with call centres, call us whenever you have a problem and we can give you quick and simple advice to dealing with your issue.